Dealing flow
- STEP1Inquiries to the helpdesk
- Trade and technical inquiries are welcome.
- (Non-trade inquiries may not be answered)
- STEP2Response
- The response will be provided by our sales staff.
- *We may need a few days to provide a response for some inquiries.
For continuing contracts
- STEP3Submission of quotations etc.
- A quotation based on requirements for the volume of the contents, quantity, packaging, etc., will be submitted.
- *Delivery charge may be applied depending on the delivery area.
For one-off contracts
- STEP3Submission of quotations etc.
- A quotation based on requirements for the volume of the contents, quantity, packaging, etc., will be submitted.
- *Delivery charge may be applied depending on the delivery area.
- Delivery of poisonous, deleterious, dangerous substances and liquids will be carried out by a transport company licensed to handle such substances (contracted by our company). We may not be able to accede to customer’s requests to designate their own transport companies.
- STEP4Ordering procedure
- You place an order if you are satisfied with the product, technical details and price.
For continuing contracts
- STEP5Shipment and delivery
- Products will be packaged in a form discussed beforehand and coordination to achieve the shortest lead time possible will be carried out.Please contact the company if there are any issues or concerns about the products.
- *Stamping to co-receipt and poisonous and deleterious substances assignment form shall be required.
For one-off contracts
- STEP5Submission of necessary documents, payment
- The following three items have to be delivered to the company for the products to be prepared.
- Stamped co-receipt and poisonous and deleterious substances assignment form
- Idetification paper
- Charge
For continuing contracts
- STEP6Payment
- Invoice will be issued based on the company’s invoicing system.
- *We can also provide prescribed delivery orders and invoices.
For one-off contracts
- STEP6Shipment
- The products will be shipped within 5 days after confirmation of purchase order.
For continuing contracts
- STEP7Payment
- Payment terms may be discussed roughly in advance and the terms will be finalized individually after the contract is signed.
- *Please note that advance payment may be required for the first transaction.
For one-off contracts
- STEP7Delivery
- Please contact the company if there are any issues or concerns about the products delivered.
Notes on transactions
Things to be prepared when purchasing chemicals
The following items must be submitted when purchasing chemicals.
- Co-receipt and poisonous and deleterious substances assignment form
- Stamp(company stamp)
- Identification paper(only driving licence or passport is valid)
Return and cancellation of goods
- Poisonous, deleterious and dangerous substances as well as special orders cannot be returned or cancelled.
- Please follow the “Poisonous and Deleterious Substance Control Law” and “Industrial Waste Disposal Act” on how to handle the products, treat residual and waste liquids, dispose of storage containers and so on.
- Consult with us about unopened non-hazardous substances!
- Please note that the costs incurred for the return of goods and cancellation of orders shall be borne by the customer.